Shipping policy

Last updated: 14 September 2026

This Shipping Policy explains how orders placed through ViralWalls are produced, shipped and delivered.

Order Processing and Production

Many ViralWalls products are made to order.

After your order has been successfully placed and payment has been confirmed, it is sent for production. Production time may vary depending on the product, fulfilment provider, order volume and other operational factors.

Where available, estimated production and delivery times will be shown on the product page, during checkout, or in your order information.

Please note that production time and shipping time are separate. Your order must first be produced before it can be handed to a shipping carrier.

Shipping Destinations

ViralWalls ships to the destinations made available during checkout.

Available shipping destinations may vary depending on the product and fulfilment provider.

If your country or address cannot be selected during checkout, we are currently unable to ship that particular order to you.

Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

The amount may depend on factors including:

delivery destination;
product type;
package size and weight;
fulfilment location; and
selected shipping method.

You will always be able to review the applicable shipping charges before submitting your order.

Estimated Delivery Times

Any delivery dates or timeframes displayed by ViralWalls are estimates unless we expressly agree to a specific delivery date.

Actual delivery time may vary due to factors such as:

production time;
destination;
carrier delays;
customs processing;
public holidays;
severe weather;
peak shopping periods; or
circumstances outside our reasonable control.

Under applicable EU consumer law, unless another delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is concluded.

If an order is not delivered within the agreed or legally applicable timeframe, please contact us at viralwalls@outlook.com.

Your statutory rights regarding delayed delivery remain unaffected.

Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time after receiving your tracking information for the carrier's tracking system to update.

Tracking availability may vary depending on the destination, carrier and shipping method.

Multiple Packages

Some ViralWalls products may be produced or fulfilled separately.

If your order contains multiple products, they may occasionally:

be produced at different facilities;
be shipped by different carriers; or
arrive in separate packages at different times.

You will not be charged additional shipping costs after checkout simply because an order is divided into multiple shipments.

Delivery Address

Please make sure your shipping information is complete and accurate before placing your order.

This includes your:

full name;
street and house number;
apartment or unit number where applicable;
postal code;
city;
country; and
any other delivery information required by the carrier.

If you notice an error after placing your order, contact us as soon as possible at:

viralwalls@outlook.com

Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping charges may apply if the order needs to be shipped again.

This does not apply where the delivery problem was caused by ViralWalls, the fulfilment provider or the carrier rather than the information supplied by the customer.

Failed or Unclaimed Deliveries

If a shipment is returned because:

the delivery address was incorrect or incomplete;
delivery was repeatedly unsuccessful; or
the package was not collected within the carrier's collection period,

please contact us at viralwalls@outlook.com.

We will review the circumstances and let you know what options are available.

Additional shipping charges may be required for reshipment where the failed delivery resulted from circumstances attributable to the customer.

Lost Packages

If tracking indicates that your order has not arrived or appears to have been lost, please contact us.

Do not assume that you must resolve the matter directly with the carrier.

Where ViralWalls arranged the delivery, the risk of loss or damage generally remains with ViralWalls until you, or another person designated by you other than the carrier, physically receives the goods.

We will investigate the shipment with the relevant fulfilment provider or carrier and provide an appropriate solution in accordance with applicable law.

Damaged Packages or Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, or materially different from what you ordered, contact:

viralwalls@outlook.com

Please include:

your order number;
a description of the problem; and
clear photographs showing the damage or defect where applicable.

Do not return a damaged item unless we ask you to do so.

Damaged and defective products are handled in accordance with our Refund & Returns Policy and applicable consumer law.

Customs, Duties and Import Taxes

Orders delivered outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where these charges are not collected during checkout, they may be charged separately by local customs authorities or the shipping carrier.

Any such charges that are legally payable by the customer are the customer's responsibility.

ViralWalls does not control customs processing or the amount of charges imposed by foreign authorities.

Customs procedures may also cause additional delivery delays.

Risk During Delivery

Where ViralWalls arranges shipping, responsibility for loss or damage during transit remains with ViralWalls until the order is physically received by you or by a third party designated by you other than the carrier.

If you independently appoint a carrier that was not offered by ViralWalls, different rules regarding transfer of risk may apply.

Returns

Shipping and delivery are separate from your statutory rights regarding returns, withdrawal and defective goods.

For information about:

applicable statutory withdrawal rights, including the EU 14-day right of withdrawal;
how to submit a withdrawal request;
return shipping costs;
damaged, defective or non-conforming products; and
refunds,

please review our Refund & Returns Policy.

You can also exercise an applicable right of withdrawal through our Right of Withdrawal page and online withdrawal form.